I have purchased many vehicles over the years. Usually things go just fine. When they don’t is when the dealer has the opportunity to step up or side-step the issue. I am happy to let my friends know that the owners of Park Marina Motors in Redding, Ca. demonstrate the kind of corporate character we all hope for when making an expensive investment.
As a web developer I have absorbed a loss when it became necessary to restore a hacked website. Even when you let the customer know up front that you are not responsible for such events, you just don’t let them swing in the breeze after they have paid thousands. If you are a wise business person, you will do the right thing. Park Marina Motors follows the same high road.
When you buy a previously owned vehicle you have the option to get a warranty or expose yourself to the risk of buying “as is”, which is what I chose. Now a fuel pump can fail anytime. In my case it was the next day! Since the pump lives inside the tank, it is neither a simple nor inexpensive fix. Although they were technically in the clear on this, Park Marina Motors did not even flinch! They instructed their top notch mechanic (Duane) at One-Stop Auto Shop on Hartnell to “Git er’ done”! The manager expressed his regret that this happened right out of the gate. What he did not know is that my wife and I plan to drive to the coast to celebrate our 45th anniversary. The pump might have failed going up Buckhorn Summit! Bottom line is, they forfeited every dime of profit to make it right. My sincere hope is that it will return ten-fold to them as a result of my telling this story to my network circle in Redding.